SHIPPING INFO & RETURN 

POLICIES

  • Orders are shipped via DHL,USPS Priority or USPS Parcel Select Ground, UPS Ground shipping or any other shipping company (Whichever option is the lowest cost).
  • Additional shipping charges may apply to orders that are heavy due to including liquids. In this case, Free shipping may be not be available.
  • Shipments to Alaska, Hawaii, US Territories, or Military APO/FPO and Canada addresses may be subject to additional shipping charges. (Free Shipping may not apply)
  • Free shipping does not apply to Furniture unless there is a promotion
  • Shipping method for Furniture orders will be determined by item/order weight. Furniture cannot be sent to a P.O.Box or using USPS. Furniture cannot be shipped to Alaska, Hawaii, Military APO/FPO and Canada at this time.
  • If your order is “returned to sender”, additional shipping charges will be required from the buyer to re-ship the package. Otherwise, the order will be refunded less the actual shipping cost whether free shipping or standard shipping was used (the cost may be more than the standard shipping depending on location and weight of the package).

Free Shipping: (In addition to standard shipping terms)

  • Additional shipping charges may apply to orders after being placed due to weight, distance, and/or items requiring ground shipment. In this case the customer will be contacted regarding the additional shipping cost before the order is shipped.
  • If your order is “returned to sender”, additional shipping charges will be required from the buyer to re-ship the package. Otherwise, the order will be refunded less the actual shipping cost whether free shipping or standard shipping was used (the cost may be more than the standard shipping depending on location and weight of the package).

Please Email us at info@barberbrace.us or call us at (00.0000 for shipping quotes.

PAYMENT TYPE

We proudly accept Visa, Mastercard and Discover credit/debit cards.

RETURNS

All return requests must be made through Email. Please Email: info@barberbrace.us for request a return. Returns received without notification will be refused. Please read our Return Details below.

Return Address:

6700 West Brown Deer Road

Brown Deer Wisconsin 53223

Milwaukee

NO RETURNS WILL BE ACCEPTED FOR:

You may return an item within 30 days of the shipping date as long as it has not been used and all accessories and packaging must be unopened and undamaged. Items must be returned within 30 days of the delivery date. Return shipping charges will be paid by the customer. A refund will be issued for the cost of the merchandise minus the original cost of shipment and is subject to up to a 20% restocking charge. 

If the inspection of the item reveals the item to be used, the customer will be responsible for the cost of the return shipping of the item back to the customer or a restocking fee of 50% will be applied in addition to any and all shipping charges associated with the product.

Returned items must have a copy of the sales receipt and all packaging, including warranty cards, instructions, etc. The merchandise and packaging must be in new condition..

SHORTAGES & DEFECTS & DAMAGES

All order shortages and wrong items sent must be reported within 3 business days of the delivery date of the package.

Any defects or damages to a product must be reported within 5 business days of the delivery date with pictures emailed to info@barberbrace.us. The defective or damaged item should not be used and kept in new condition.

MANUFACTURER’S LIMITED WARRANTY

Barber Chairs and Furniture

The merchandise of the manufacturer and sold by Barberbrace.us. is designed for professional use only. In the event of defects in material and workmanship, the manufacturer’s obligation shall be limited to free parts repair or replacement at the option of the manufacturer on any defective part for a period of one year. Under the manufacturer’s warranty, all shipping and handling charges shall be borne by the final purchaser. The manufacturer’s warranty does not apply to defects in parts due to ordinary wear and tear, due to actions of persons or entities other than the manufacturer or due to transportation of the goods. The warranty is not transferable. The manufacturer does not provide on site servicing.

All new merchandise may be returned within 5 days of delivery of the merchandise and will be subject to a 20% restocking fee. Return shipping cost will be paid by the customer. All

merchandise returned must have prior approval from the manufacturer, must be shipped in the original shipping container and must be insured against damage. Proper re-packaging of the merchandise into the original shipping container is the responsibility of the customer.

If your order must be cancelled, it must be cancelled before the order is shipped. If the order is cancelled after the goods leave the factory, the customer is responsible for the outgoing and return shipping charges and up to a 20% restocking fee.

The trucking company is only responsible for placing the merchandise at the end of the truck. Customer is responsible for un- loading and bringing the goods into the building. For an additional charge, the trucking company will unload the merchandise for you and place the items inside the building provided the front door is wide enough for the shipping containers to go through. If the front door is not wide enough for the shipping cartons to go through, the delivery driver will place the merchandise by the front door. The trucking company will not unpack the boxes or cart away empty shipping containers or set up equipment. For shipping cost and any delivery assistance, call or mail us at info@barberbrace.us  (000-000)

For your protection, the acceptance of the shipment by the transportation company is an acknowledgement that the articles were delivered to them GOOD WORKING CONDITION AND PROPERLY PACKED. The trucking company that delivered the merchandise to you is responsible for its safe delivery.

If the shipment is damaged (visible or concealed):

Have the delivery driver person note on the freight bill of lading the nature and extent of damages.

Notify the Transportation Company’s office to inspect the merchandise

File a claim for damages at once. In filing a claim, you may make a cash adjustment with the Transportation Company for full value, arrange to have repairs made, or replace the merchandise.

If the damage is unnoticed until the merchandise is unpacked, notify the Transportation Company’s office immediately and ask to have it inspected.

Do not destroy any packing materials until the shipment is inspected and the claim is settled. Normal wear and tear of the packaging materials is anticipated, but the final responsibility for protecting the original packing materials is the customer’s.

If you receive shortages:

If the shipment delivered to you is not in accordance with the quantity of cartons shown on the delivery receipt, do not accept it until such shortages are noted on the freight bill and bill of landing. Any claims for loss or damage should be filed immediately with the Transportation Company that made the delivery to you. barberbrace.us accepts no responsibility for merchandise damaged in transit.

The manufacturer assigns to the buyer those warranties provided by the manufacturer of the merchandise being purchased. The only remedies for a breach of such warranty shall be those remedies specifically provided by the manufacturer of the merchandise with respect to which such warranty applies. The buyer hereby agrees to look solely to the manufacturer of the merchandise for performance, and or implementation, of the remedies provided by the manufacturer for the breach of such warranties.

The warranty(s) from the manufacturer is exclusive and no other warranty, whether written or oral, is expressed or implied. The manufacturer specifically disclaims the implied warranty for merchantability or fitness for a particular purpose of use.

DISCLAIMER

Prices are subject to change without notice. Prices may differ. We reserve the right to limit quantities and are not responsible for printing errors. Some illustrations are for representation only and may not reflect the actual look or size of the product offered. Some items incur an additional delivery charge. Item stock may differ and some items that show to be in stock may be realized to be out of stock during the order picking process. No reproduction by any means is allowed without written permission of Barberbrace USA LLC