Contact us, we are happy to assist you.
FREQUENTLY ASKED QUESTIONS
- Why didn’t I receive an Order Confirmation email?
If you do not receive the order confirmation message within a few minutes of your purchase, please check your Junk or Spam E-mail folder just in case the information was delivered there instead of your inbox. If your confirmation didn’t arrive to either place, please contact us by chat or mail.
- Can I exchange my order instead of returning it?
The returned item(s) are inspected immediately upon receipt. Any appropriate exchanges, credits and refunds will be issued for the purchase price of the item(s); taxes are refunded in accordance with applicable state law. With the exception of damaged or defective merchandise, shipping, delivery, and handling charges are nonrefundable, and return shipping or pickup fees may apply.
- I deleted the order confirmation can I get a new one?
Please contact us by chat or mail.
- Can I change my address after an order is placed?
To make an address change to your order, please contact Customer Care as soon as possible as our orders do ship quikly. Please contact us by chat or mail.
- Where can I find the product dimensions?
Every piece of furniture has its own dimensions located in the information at the product page
- I ordered the wrong colour is it possible to change this?
To make an colour change to your order, please contact Customer Care as soon as possible as our orders do ship quikly. Please contact us by chat or mail.
- How long will it take to receive my order after placing it?
After receiving your payment delivery will be within 10 working days
- What methods of payment are accepted?
Banktransfer by invoice, or pay via stripe with your creditcard
WHAT HAPPENS AFTER YOU ORDER?
PLACE YOUR ORDER
Request your invoice at the online checkout
Follow the process
Invoice confirmation email
Your order is being processed
Follow the process
As soon your shipment is handover to our carrier you will be informed by email.
Track and trace
Our carrier will contact you for a delivery date and details can bespoken
We are here
We offer incredible support! Feel free to contact us easily via chat or email, we are happy to assist you!